At Microdian, we want to ensure that your shopping experience is as smooth and convenient as possible. We have established a clear and transparent shipping policy to provide you with information about our shipping process, rates, and delivery options. Please read our shipping policy below:
SECTION 1 - ORDER PROCESSING TIME
Once your order is placed and payment is confirmed, our team will process and prepare your order for shipment. All orders are processed within 1 to 3 business days (excluding weekends and public holidays).
SECTION 2 - SHIPPING METHODS AND DELIVERY OPTIONS
We work with reliable and trusted courier services to handle our shipping operations.
- GDEx
- FedEx
- EasyParcel
SECTION 3 - SHIPPING RATES
Our shipping rates are calculated based on various factors, including the weight and dimensions of the package, the shipping destination, and the selected delivery option.
Shipping rates are automatically calculated at checkout based on your delivery location and order weight. We offered FREE SHIPPING WITHIN PENINSULAR MALAYSIA if the order value is RM2,000.00 or more.
SECTION 4 - TRACKING YOUR ORDER
Once your order has been shipped, you will receive a shipping confirmation email or WhatsApp message containing a tracking number and instructions on how to track your package.
You can track the progress of your shipment by visiting the courier website or using their mobile app. Simply enter your tracking number to get real-time updates on the whereabouts of your package.
SECTION 5 - DELIVERY TIMEFRAMES
The estimated delivery timeframes provided at the checkout (if any) are based on standard delivery conditions and are subject to change due to unforeseen circumstances or events beyond our control.
While we strive to deliver your order within the estimated timeframe, please note that actual delivery times may vary depending on the shipping destination, weather conditions, customs clearance, and other factors.
SECTION 6 - INTERNATIONAL SHIPPING
We currently offer international shipping to selected countries. Please note that international orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient and may vary depending on local customs regulations.
SECTION 7 - ADDRESS ACCURACY
It is essential to provide accurate and complete shipping information, including your full name, delivery address, contact number, and any additional details required for successful delivery.
We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
SECTION 8 - ORDER MODIFICATIONS AND CANCELLATIONS
Once your order has been placed, any modifications or cancellations may not be possible if the order has already been processed and shipped.
If you need to make changes to your order, please contact our customer support team at ecommerce@microdian.com as soon as possible, and we will do our best to accommodate your request.
SECTION 9 - LOST OR DAMAGED PACKAGES
In the unfortunate event that your package is lost or damaged during transit, please contact our customer support team at ecommerce@microdian.com immediately. We will work closely with the respective courier to initiate a claim and resolve the issue promptly. Please retain all packaging materials and provide any necessary documentation to facilitate the investigation process.
If you have any questions or require further assistance regarding our shipping policy, please don’t hesitate to contact our customer support team at ecommerce@microdian.com. We are here to help you have a positive and hassle-free shopping experience.
We reserve the right to update or modify this policy at any time without prior notice. Any updates or modifications of this policy will be posted on the website.
Thank you for shopping with microdian.my. We appreciate your trust and look forward to serving you.